Refund policy

Return & Refund Policy

Last updated: May 2026

1. GENERAL RETURN CONDITIONS

Customers have 45 calendar days from the date of delivery to request a return.

Requests submitted after this period will not be accepted.

To be eligible for a return, the item must meet all of the following conditions:

  • The item must be unused and in the same condition in which it was received.
  • All original tags, seals, and packaging must remain intact.
  • The item must be returned in its original packaging.
  • Proof of purchase or order confirmation must be provided.

We reserve the right to refuse any return that does not comply with these conditions.

2. RETURN PROCEDURE

To initiate a return, customers must contact us first at:

📧 drykick92@use.startmail.com

If the return request is approved, we will provide:

  • return instructions,
  • the return shipping address,
  • and any additional information required to complete the return.

Items sent back without prior authorization will not be accepted.

Return shipping address:

Drykick
8500 Avenida La Voz del Interior
Córdoba, X, 5021
Argentina

3. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Customers should inspect their order upon delivery.

If an item arrives damaged, defective, or incorrect, please contact us immediately at:

📧 drykick92@use.startmail.com

Please include:

  • your order number,
  • a description of the issue,
  • and photos of the item and packaging when applicable.

We will review the issue and work toward an appropriate solution at no additional cost to the customer.

4. NON-RETURNABLE ITEMS

The following items cannot be returned:

  • Perishable goods
  • Custom or personalized products
  • Personal care or hygiene items
  • Hazardous materials or flammable products
  • Gift cards
  • Final sale or clearance items

If you are unsure whether your item qualifies for a return, please contact us before placing your order.

5. EXCHANGES

We do not process direct exchanges.

If you would like a different item, you must:

  1. Return the original eligible item.
  2. Place a new order separately.

This process helps ensure faster order processing and availability.

6. EUROPEAN UNION 14-DAY WITHDRAWAL RIGHT

If your order is shipped to a country within the European Union, you may have the legal right to cancel or return your order within 14 days of receiving it, for any reason and without justification.

Returned items must still comply with the return conditions outlined in this policy.

7. REFUNDS

Once the returned item has been received and inspected, we will notify you whether the refund has been approved or rejected.

If approved, refunds will be issued to the original payment method within 10 business days.

Please note:

  • banks,
  • credit card providers,
  • and payment processors

may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:

📧 drykick92@use.startmail.com

8. SHIPPING COSTS

Original shipping costs are non-refundable unless:

  • the item arrived damaged,
  • defective,
  • or an incorrect item was sent.

Customers may be responsible for return shipping costs unless otherwise stated.

9. CONTACT INFORMATION

For all return or refund inquiries, please contact:

Drykick
📧 drykick92@use.startmail.com

10. POLICY CHANGES

We reserve the right to modify this Return & Refund Policy at any time.

The version published on the website at the time of purchase shall apply to the order.